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Home  »  Consumer Reviews  »  CONSUMER  »  The INstyler flat iron is a scam!
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The INstyler flat iron is a scam!
Oct 22, 2008
InStyler complaint
I ordered the Instyler flat iron shown on tv. I paid $14.99 - received it but never opened it. I decided I didn't need it and sent it back 5 days later. I did just as instructed with regards to sending back correctly. Then 2 or 3 weeks later - they charged my account $54.99!! I have called for 5 days in a row, being put on hold for 20-30 minutes at a time and can still not get a resolution. I have nothing to show for over $80 that I spent!!! Do not buy this product please!

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  Comments (10)
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1. Written by Texas T, on 23-04-2009 14:56

Have y'all noticed that 99.9 percent of us are here to complain about a bad product and even worse costomer service. I can tell u one thing from now on before I order I'll check for complaints. This company is unprofessional and rude when you call. yea I have # 34 in line before and waited for the other 33 complaints lol. Just teasing. Cancel is prohibited and they act like your crazy. Can't wait to see how long it stays in business.

2. Written by Eli, on 31-03-2009 12:59

Wow! I wished I had read all these bad reviews about the Instyler before purchasing it =/  

 

I am calling now to return the product but what do you know...I am on hold.

3. Written by yan, on 02-03-2009 17:06

bad product with worse services

4. Written by clari, on 16-02-2009 09:33

I am glad to be reading this first!! I am NOT going to buy this product!!! There are many other websites that say the same thing...

5. Written by LadyG, on 01-02-2009 15:11

Recently purchased the Instyler and it works for me. I've tried several other "irons" for the hair and they do nothing or my hair is damaged because the next level is too hot.  

I was impressed with the ability of the Instyler to straighten out the hair with one or two strokes on medium heat.  

 

Works for some.. not for all. I'm happy with it. 8)

6. Written by Pat, on 14-01-2009 13:55

I too have had a bad experience with Instyler's customer service. I returned my order within 10 days of receipt and I followed their instructions to the letter. I even tracked the shipment back to make sure they received it. I am still getting billed for an item that I did not like and returned within the given time frame. I have not been able to get through to their 800 number. I have sent them an email and am waiting for a reply. If necessary I will contact the appropriate authorities. I have the feeling that there are a lot more disgruntled customers out there.

7. Written by Stacy, on 11-01-2009 02:29

Well, I disagree. I have called Instyler several times for different reasons, and yes there was always a wait time, but it was never long. I was recently caller number 34, and I thought I had to wait forever, but it was actually pretty quick, and the reps were very nice. I was never hung up on, and I never had any problems with them at all. Are you sure you followed all the directions, because you are suppose to return the item within 30 days? Also, if you read the fine print, even when you return the Instyler you will still be charged for shipping and some restocking fees. I actually kept my Instyler and I think it is wonderful. Maybe you should have used it before you returned it, you may have actually liked it and would not be in this situation. Good luck! =)

8. Written by Melissa, on 05-01-2009 13:20

Oh, I know what you mean too...They really screwed me..When I call for a rep they say Im caller 77..right there you know that they have alot of pissed costomers...Also I had insurance put on my pkg...when sending it back..they keep charging me for something I don't have...This really ***..DONT BUY IT

9. Written by eliza, on 20-12-2008 13:53

I am in the same boat with you! Did your problem get solved? I tried to contact them on the phone and they they hang up on me!

10. Written by j. l., on 23-11-2008 12:11

:cry :roll :eek :grin :? :) ;) :upset :eek :( :x :zzz :sigh :p 8)

Comments on The INstyler flat iron is a scam!

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