When I bought the product from InStyler from a company called Hispanic Logistics in Chatsworth, CA, the salesman told me that any problem I had with the product I could send it back and receive a full refund for the 3 products I bought (at a cost of $200.)
The only thing he mentioned was that if sent back, I had to pay to ship them back. I had no problem with that.
Well, I send them back because I did not think the were strong enough for my hair and pay $23 to ship them back.
This company gave me my refund back minus $45 they took for the initial S&H when the salesman said it was free for buying all 3 units!
They say it's policy to retain $45 for S&H when a product is sent back, but however, they don't tell you that up front!! BEWARE! Don't buy products from this company. They're a bunch of crooks!