I purchased the Instyler in Sept of '08. At the time they were offering 2 instylers for 14.95.
You have a 30 day trial period in which they claim you will not be charged and after the 30 days you will be charged 3 payments of 39.99. Well, I called 3-4 days past my 30 day mark to return my instyler. I had been in the hospital for two weeks with severe preeclampsia and had to deliver my son at 28 weeks, the instyler was the furthest thing from my mind. When I called I explained my situation to the female rep, I also explained to her that I found the product to be extremely dangerous as I had burnt my forehead several times while using the product.
Plus it just doesn't work, it's not worth 50 cents in my opinion. So the very friendly rep sympathized with me however recommended that since I had been ill I should keep the product for 30 more days and read the material that comes with the product in attempt to get better results. After 5 min of listening to this pushy rep I finally agreed to her proposal. I tried the product again and once again I burnt my forehead.
The instyler DOES NOT WORK. I've purchased $20 straighteners that work better. So anyway after 30 more days had past I called once again to return my product. I explained the conversation I had had with the female rep 30 days earlier but I do not wish to keep the product.
He proceeded to give me a tracking # to write on the outside of the box and send it back. No mention of a specific time frame in which the product needed to be received. I believe this was on Nov. 15th.
So unfortunately I again became very critically ill and required hospitalization, meanwhile my 2 lb. son was in the NICU unit and not doing well. Again the crappy product I had stupidly purchased was far from my mind. So on December 24th at 12pm I went to UPS and did exactly as the rep had told me to do a month prior with the number on the box.
So a week and a half go by and no money has gone back into my account. Thursday Jan 7th at 5pm I called them up. The rep told me that they had received my instyler but that they had then sent it right back out to me since they had not received it within the 5 days after speaking to the mail rep who gave me the tracking number. I explained that I was never informed of this policy.
The rep stated that there was nothing he could do. I then asked to speak with a manager, so Chris the "manager" gets on the phone and I explained the entire story from A-Z to him. He replied that because I was "90" days delinquent on the return there was nothing he could do. I reminded him again that on Oct 15th the female rep basically forced me to continue my free trial offer for an extra month until Nov.
I then explained that the male rep I spoke with at that time who gave me the # did not explain the 5 day return window. Chris the "manager" stated that there's no way the female rep would have authorized me to keep the product for an extra 30 day trial because they don't do that. I was beyond livid, words cannot express the level of my anger. He was not only telling me I wasn't getting my money back but now he was calling me a liar.
I admit that I raised my voice but come on who wouldn't. I then asked to speak to his manager and he told me that there was no other manager to speak to. I then asked if there was a corporate number I could call. He said there was no number for corporate headquarters, now steam was coming out of my ears.
He gave me a fax number and said the only option was to fax an appeal to corporate asking for my money back. I hung up with him and googled Instyler Headquarters.They address listed was 11812 W. San Vincente Blvd, Los Angeles CA. I called the number listed and the machine I got said nothing about Tre Milano CO., I left a message anyway asking for them to call me.
I then called back the instyler customer line and spoke to a different rep. I asked him if he could give me corporates address and # and he stated he doesn't no that information. I then asked if he could make a note under my file about what had happened and what was said on this particular day. He then told me that EACH AND EVERY call is recorded that comes in.
I asked if there was anyway that the several phone calls I had made throughout the past several months could be located. The two phone conversations from Oct and Nov would be heard and the truth about what I was told and not told would be exposed. He stated he does not have the authority to do this and I would have to fax corporate. He then admitted to me that the fax number they give out to customers actually goes to the customer service center and then they "supposedly" fax ALL complaints to corporate for review (yeah right).
Then browsing for info on google I came across tons of websites with tons of customers complaining about the instyler. Complaints were poor quality product, extremely dangerous, cheap, false advertising and many accusations of fraud against Tre Milano.
I also saw ranged from poor quality to dangerous to fraud and that corporate was untraceable. SKETCHY!
Review about: Instyler Rotating Iron.